German Speaking Customer Service for Digital Marketing

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a German Speaking Customer Service Representative within the Digital Marketing & SEO Solutions Department. This position is ideal for individuals who have a passion for digital marketing and are committed to delivering high-quality support to German-speaking clients.

Responsibilities
  • Provide outstanding customer service to German-speaking clients through phone, email, and chat, addressing inquiries related to digital marketing and SEO solutions.
  • Assist customers with their onboarding process, ensuring they understand and maximize the use of the company's products and services.
  • Resolve customer issues effectively and efficiently, ensuring a high level of satisfaction.
  • Document and maintain accurate records of customer interactions in the company's CRM system.
  • Work closely with the sales and marketing teams to provide feedback and insights that enhance the client experience.
  • Stay updated on industry trends and the company's offerings to provide informed support and recommendations to clients.
  • Foster strong relationships with clients to promote long-term engagement and satisfaction.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably within the digital marketing or technology sector.
  • Strong communication and problem-solving skills.
  • Ability to understand and explain digital marketing concepts to clients.
  • Proficiency in customer service software and Microsoft Office applications.
  • Attention to detail with solid organizational skills.
  • A passion for digital marketing and a commitment to helping clients succeed.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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