German Speaking Customer Service for Digital Marketing
4 days ago
Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a German Speaking Customer Service Representative within the Digital Marketing & SEO Solutions Department. This position is ideal for individuals who have a passion for digital marketing and are committed to delivering high-quality support to German-speaking clients.
Responsibilities- Provide outstanding customer service to German-speaking clients through phone, email, and chat, addressing inquiries related to digital marketing and SEO solutions.
- Assist customers with their onboarding process, ensuring they understand and maximize the use of the company's products and services.
- Resolve customer issues effectively and efficiently, ensuring a high level of satisfaction.
- Document and maintain accurate records of customer interactions in the company's CRM system.
- Work closely with the sales and marketing teams to provide feedback and insights that enhance the client experience.
- Stay updated on industry trends and the company's offerings to provide informed support and recommendations to clients.
- Foster strong relationships with clients to promote long-term engagement and satisfaction.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably within the digital marketing or technology sector.
- Strong communication and problem-solving skills.
- Ability to understand and explain digital marketing concepts to clients.
- Proficiency in customer service software and Microsoft Office applications.
- Attention to detail with solid organizational skills.
- A passion for digital marketing and a commitment to helping clients succeed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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