German Speaking Customer Support for Food Delivery Service Department
4 days ago
Patrique Mercier Recruitment FR is committed to connecting skilled professionals with exciting career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Food Delivery Service Department. This role is ideal for individuals who are passionate about customer service and enjoy assisting clients in the fast-paced food delivery industry.
Responsibilities- Provide outstanding customer support to German-speaking clients regarding food delivery services via phone, email, and chat.
- Assist customers with order inquiries, delivery times, and menu options.
- Effectively resolve customer complaints and issues to ensure a pleasant experience.
- Document customer interactions accurately and ensure timely follow-up on all inquiries.
- Collaborate with delivery teams to ensure accurate and timely service delivery.
- Stay updated on promotions, menu changes, and new service offerings to inform clients effectively.
- Collect customer feedback to identify trends and improve service delivery.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, preferably in the food delivery or hospitality industry.
- Strong communication skills and a friendly demeanor.
- Ability to multitask and thrive in a fast-paced environment.
- Proficient in using customer support software and standard office applications.
- Strong problem-solving skills with a focus on customer satisfaction.
- Flexibility to work various shifts, including evenings and weekends as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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