Customer Support Associate

1 week ago

Athens, Attica, Greece Yodeck Full time

About Us:

Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck's affordable, easy-to-use, and feature-rich solution has been developed to democratize digital signage and empower businesses around the world. Since its introduction in 2016, Yodeck has powered over 160,000 screens across every type of business—from restaurants and retail stores to schools, stadiums, and conference halls. As one of the top 5 digital signage SaaS platforms globally, Yodeck is looking for curious and smart people to help us drive even faster growth.

About the Role:

Do you have a passion for technology and a dedication to outstanding customer service?

As a Customer Support Associate, you'll assist Yodeck customers, respond to their questions, and guide product usage and troubleshooting. Our Support Team provides help through an online ticketing system integrated with chat that is accessible through the app. Our new Customer Support Associate should be available to work on shifts Monday through Friday (10:00-18:00 or 18:00-02:00) to support all Yodeck customers worldwide. 90% of inquiries come from the US, Canada, and the rest of the world.

Join our team and help customers enhance their everyday lives with Yodeck's innovative solutions

What You Will Be Doing:
  • Handling incoming phone calls, messages, and emails from Yodeck customers.
  • Providing information and assistance on Yodeck products & features, such as billing and sales questions.
  • Troubleshooting basic technical issues and offering solutions to customer inquiries.
  • Processing warranty claims, repairs, and replacements.
  • Triage and prioritize tickets to resolve critical issues by working closely with customer success & tech support teams.
  • Offering product recommendations based on customer needs and preferences.
  • Maintaining high customer satisfaction through professional and courteous communication.

Requirements

  • Excellent writing and verbal communication skills in English (C1 level).
  • Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly.
  • Ability to handle unexpected changes and customer concerns with professionalism.
  • A genuine desire to help customers and a commitment to providing excellent service.
  • Experience in customer support or technical support roles will be appreciated.
  • Available to work on shifts Monday through Friday (10:00-18:00 or 18:00-02:00).

Benefits

  • Competitive salary
  • Company-wide bonus scheme and a great stock option plan
  • Award-winning workplace, recognized as the Best Workplace
  • Hybrid Work From Home policy
  • Office gym, nutritionist, and meal vouchers
  • Individual training budget for professional development
  • Private medical insurance plan
  • Fun and collaborative start-up environment (with amazing offices)
  • Flexible working arrangements
  • Commuting expenses
  • Equal opportunity and workplace diversity

As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people's contributions.

  • Customer Care Associate

    2 weeks ago

    Athens, Attica, Greece FlexCar Full time

    FlexCar is growing rapidly and we are looking for a Customer Care Associate (Call Center) to join our premises in Athens, Greece. Who We AreFlexCar is more than a car leasing company. We redefine the way consumers own a car by offering flexible and accessible terms and an all inclusive premium service. Our aim is to elevate the car leasing field and pave the...

  • Customer Support Engineer

    3 days ago

    Athens, Attica, Greece Epignosis Full time

    At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to millions of people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS - a zero-overhead cloud LMS, eFront - an enterprise LMS, TalentCards - a mobile app for training the deskless workforce, and TalentHR -...

  • Customer Support Specialist

    2 weeks ago

    Athens, Attica, Greece webhotelier | primalres Full time

    About UsWe are webhotelier | primalres, a travel tech group that has been serving the tourism industry for the past 15 years. Holding a leading position in Greece & Cyprus, we are also among the largest in Europe.Our group provides innovative and reliable solutions to hotels and other accommodation providers in 38 countries through a world-class e-business...

  • Customer Support Consultant

    3 days ago

    Athens, Attica, Greece SupportYourApp Full time

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Associate IT Engineer

    3 days ago

    Athens, Attica, Greece Etraveli Group Full time

    Who we areEtraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has...

  • Customer Support Consultant

    2 days ago

    Athens, Attica, Greece SupportYourApp Full time

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Expert

    1 week ago

    Athens, Attica, Greece beBeeCareer Full time

    Job Opportunity for a Customer Advisor with French Language Skills">About the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Advisor. This is an exciting opportunity to work in a dynamic environment, providing exceptional service to our clients via phone, email, or chat.The ideal candidate will have...

  • German Customer Support Specialist

    1 week ago

    Athens, Attica, Greece beBeeCustomerSupport Full time

    Customer Service Representative German SpeakerThis is a fantastic opportunity to support customers in Germany and develop your career with our dynamic international team in Athens. As a customer service representative, you will be the first point of contact for our clients, providing exceptional service and resolving any issues that may arise.To succeed in...

  • Associate Protection Specialist

    7 days ago

    Athens, Attica, Greece beBeeProtection Full time

    Job DescriptionThis role focuses on providing expert advice to governments and other stakeholders on protection-related issues, with a focus on advancing the rights and well-being of forcibly displaced and stateless individuals. The Associate Protection Officer will work closely with various partners, including national authorities, NGOs, and community...

  • Polish Speaking Customer Support for Gaming

    2 weeks ago

    Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

    Patrique Mercier Recruitment is excited to present an opportunity for a Polish Speaking Customer Support Representative for our Gaming & Esports Department. In this dynamic role, you will engage with Polish-speaking gamers and esports enthusiasts, providing top-notch support for their inquiries and ensuring a fantastic gaming experience. Your role will...