Customer Support Engineer

3 days ago

Athens, Attica, Greece Epignosis Full time

At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to millions of people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS - a zero-overhead cloud LMS, eFront - an enterprise LMS, TalentCards - a mobile app for training the deskless workforce, and TalentHR - a lightweight HRIS to manage people ops. We are competing with the world's top eLearning solutions and we aim at becoming world's #1.

We're on a mission to democratize training by developing simple, accessible, and affordable software. We count companies as customers and with more than 11 million users logging in to use our platforms, we are a much-loved global leader in learning tech. At home, we are quickly becoming one of the largest SaaS company to come out of Greece.

That's where you come in We're looking for a Customer Support Engineer to join our Customer Support team to provide enterprise level technical support to our customers via web, email, chat and other support channels.

RESPONSIBILITIES

As a Customer Support Engineer, you will:

  • Take ownership of customer issues and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.

Requirements

To be successful in this role as a Customer Support Engineer, you should have:

  • You have a good grasp of HTML, CSS and JavaScript- bonus points if you have knowledge of working with APIs.
  • You can navigate around basic system administration for Windows and Linux systems.
  • You have proven experience in enterprise tech support.
  • You are fluent in English.
  • Your background is in Information Technology, Computer Science or equivalent.
  • You're a born problem solver, and helping customers gives you joy.

Benefits

The most important thing we offer is a safe and healthy professional environment, giving you the opportunity to work on products that positively impact millions globally. Become part of Epignosis, a diverse group of smart, fun, and GIF-loving professionals in offices worldwide, including the U.S., the U.K., Greece, and Cyprus Our employees enjoy benefits that enhance productivity and contribute to their professional development. Apart from that, we also offer:

  • Competitive compensation packages – because great work deserves great rewards.
  • Private health insurance plan – your well-being matters to us, on and off the clock.
  • Meal allowance – fuel your day, your way.
  • Complimentary meals at the office – think daily breakfast spreads and lunch catered three times a week. Yes, we're serious
  • Access to our in-house blood bank – giving back is in our blood (literally).
  • Professional development initiatives – we're not just creating LMSs for others, we're also learners ourselves
  • Gorgeous office space or hybrid work options – work where you thrive, whether that's in our beautiful HQ or from your own creative corner.
  • A vibrant working environment – surrounded by brilliant, quirky, passionate minds.
  • Work/life balance – we go big AND we go home

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