Technical Support Manager

18 hours ago

Athens, Attica, Greece ValueSync Full time

ValueSync is looking for a proactive and experienced Technical Support Manager to lead our customer support team. In this pivotal role, you will be responsible for overseeing the technical support operations, ensuring that our clients receive timely and effective assistance with their technical issues. You will develop and implement support strategies, manage a team of support specialists, and collaborate closely with other departments to enhance our service delivery. The ideal candidate will have a strong background in technical support, excellent leadership skills, and a commitment to customer satisfaction. If you thrive in a fast-paced environment and are dedicated to driving team performance, we would love to hear from you

Responsibilities
  • Manage and lead the technical support team, providing guidance, training, and performance evaluations.
  • Develop and implement procedures and best practices to improve the overall efficiency of technical support operations.
  • Monitor support team metrics and ensure service level agreements (SLAs) are met consistently.
  • Serve as a point of escalation for complex technical issues and provide solutions to ensure customer satisfaction.
  • Collaborate with product development and engineering teams to communicate customer feedback and drive improvements.
  • Prepare reports and presentations on support performance and trends for management review.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 5+ years of experience in a technical support role, with at least 2 years in a management or supervisory position.
  • Strong technical knowledge of software and hardware systems commonly used in the industry.
  • Excellent leadership and team management skills.
  • Outstanding communication and interpersonal skills.
  • Ability to analyze complex problems and provide effective solutions under pressure.

Benefits

Stable and full-time employment with a flexible schedule that includes shifts

and possible weekend work.

 Friendly and dynamic work environment with growth opportunities.

 Career development opportunities in a constantly growing company.

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