Technical Support Consultant

2 days ago

Athens, Attica, Greece SupportYourApp Full time

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via emails, calls and chats
  • Troubleshoot technical issues and provide step-by-step guidance to customers
  • Collaborate with other departments to resolve customer inquiries
  • Escalate complex issues to the appropriate team for resolution
  • Document customer interactions
  • Improve customer support processes and procedures
  • Maintain high level of product knowledge
  • Stay up to date with the product updates and changes

What you need to succeed in this role:

  • Excellent German and English is a must (both spoken and written)
  • At least 1–2 years of experience in customer support in fast-paced environment
  • Strong problem-solving and troubleshooting skills
  • Attention to details
  • Familiarity with CRM systems and basic technical support
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

  • Fixed schedule: Monday to Friday, 9 AM–6 PM, Greece time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in EUR
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

  • German Technical Support Consultant

    1 week ago

    Athens, Attica, Greece speakit Full time

    Do you speak German? A new position in technical support is opening a new door in your lifeOn behalf of our client, we are currently looking for an enthusiastic & communicative Technical Support Consultant. Ready to join your next adventure?Benefit from a unique opportunity to become Technical Support Consultant for one of the biggest tech companies in an...

  • French Speaking Technical Support Consultant

    1 week ago

    Athens, Attica, Greece Patrique Mercier Recruitment Nordic Full time

    Patrique Mercier Recruitment Nordic is excited to offer an excellent opportunity for a French Speaking Technical Support Consultant based in Athens, Greece. In this role, you will be responsible for providing high-quality technical assistance to French-speaking customers, addressing and resolving a wide range of technical issues related to our products and...

  • Portuguese Speaking Technical Support Consultant

    1 week ago

    Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

    Patrique Mercier Recruitment FR is a leading recruitment agency focused on connecting skilled professionals with exceptional job opportunities across Greece. We are currently on the lookout for a Portuguese Speaking Technical Support Consultant to join our team in Athens. This role is tailored for individuals with a strong technical background and a passion...

  • Dutch Speaking Consultant for IT Support

    1 week ago

    Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

    Patrique Mercier Recruitment ES is seeking an enthusiastic Dutch Speaking Consultant for our IT Support & Cybersecurity Solutions Department In this vital position, you will provide exceptional technical support and consultancy to our Dutch-speaking clients, assisting them in effectively managing their cybersecurity needs and optimizing their IT systems....

  • Slovak Speaking Consultant for IT Support

    1 week ago

    Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

    Patrique Mercier Recruitment ES is excited to announce an opening for a Slovak Speaking Consultant in our IT Support & Cybersecurity Solutions Department In this crucial role, you will provide top-notch technical support and consultancy for our Slovak-speaking clients, helping them address their IT and cybersecurity challenges. This position is ideal for...

  • Czech Speaking Consultant for IT Support

    1 week ago

    Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

    Patrique Mercier Recruitment ES is excited to announce an opening for a Czech Speaking Consultant in our IT Support & Cybersecurity Solutions Department In this important role, you will provide expert technical support and consultancy for our Czech-speaking clients, helping them navigate their IT and cybersecurity challenges. This position is ideal for those...

  • Polish Speaking Consultant for IT Support

    1 week ago

    Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

    Patrique Mercier Recruitment ES is thrilled to offer a fantastic opportunity for a Polish Speaking Consultant to join our IT Support & Cybersecurity Solutions Department In this essential role, you will provide expert technical support and consultation to our Polish-speaking clients, helping them tackle their IT and cybersecurity challenges effectively. This...

  • Hebrew Speaking Consultant for IT Support

    1 week ago

    Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

    Patrique Mercier Recruitment ES is thrilled to announce an opportunity for a Hebrew Speaking Consultant to join our IT Support & Cybersecurity Solutions Department In this pivotal role, you will provide expert technical support and consultancy to our Hebrew-speaking clients, guiding them through their cybersecurity challenges and optimizing their IT...

  • Nordic Speaking Consultant for IT Support

    1 week ago

    Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

    Patrique Mercier Recruitment ES is excited to announce an opening for a Nordic Speaking Consultant in our IT Support & Cybersecurity Solutions Department In this pivotal role, you will provide expert technical support and consulting services to our Nordic-speaking clients, helping them navigate their IT and cybersecurity challenges. If you have a passion for...

  • Technical Support

    6 days ago

    Athens, Attica, Greece SOFTONE Full time

    The merger of SOFTONE and ENTERSOFT has formed the largest provider of business software products and services in Greece. This newly unified organization now boasts over 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and...