Associate IT Engineer

Who we are

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland, with the Athens office being one of the largest, hosting around 650 employees working from the center of Athens for the rest of the world.

Join us as an Associate IT Engineer in the IT Support Team.

Responsibilities

• User setup and administration
• Troubleshoot and resolve software or hardware issues
• Provide to end users first level support and training, at group level
• Monitor requests on our ticketing system (Jira) and resolve in a timely manner
• Update and maintain documentation of IT processes and procedures
• Set up and maintain all office IT equipment (computers, printers, scanners and mobile devices both Android and iOS)
• Keep meeting room equipment (PC, TV, camera, microphone & other equipment) functional at all times
• Manage IT asset equipment

Requirements

• Bachelor Degree in Computer Science or Similar
• Up to 1 year of related experience in Technical Support, IT administration or equivalent role
• Hands-on experience with Windows/Linux/Mac OS environments
• Familiarity with Active Directory, DNS, DHCP
• Familiarity with G Suite administration
• MS Office knowledge
• Basic networking skills
• Strong problem-solving skills
• Customer-oriented and patient
• Punctual, committed, and willing to learn
• Very good command of English language

Awesome, but not necessary

• CCNA knowledge
• Working knowledge in a deployment tool (like OCS Inventory / Microsoft SCCM / ConnectWise automate etc.)
• Basic knowledge in an endpoint security solution (Like Sentinel One, Sophos, Avast etc. )

Benefits

What we offer

Working at the leading European OTA in selling flight tickets means being part of a fantastic group of professionals, all of us with different skills and personalities and we believe that it is precisely this that makes us a great team. We offer you:

• Working in a hybrid model - having the opportunity to work both remotely and at the office 
• Health Benefits - Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
• Office in the City – We sit on bright, large floors (over 4000㎡) in central Athens. Just a short walk from the Ambelokipi Metro station.
• Growth – We believe in personal development and continuous education and finance online courses and other ways to learn. We also have internal seminars and other activities to learn from each other.
• Team activities - We also schedule company/department/team activities and events outside the office space.
• Fun & Work - We have a relaxed work environment where you can enjoy breakfast, free beverages & fruits, playing ping pong or video games.
  

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.