Production Support Supervisor

At EveryPay, we are on a mission to build the digital financial infrastructure that underpins e-commerce in Greece, empowering Marketplaces, and Merchants to thrive.

We are a team of enthusiastic young people, driven by our values to Empower Customers, work as a Team Together, Manage Risk and Get Stuff Done.

We are proud to have built the payments layer connecting most Greek Marketplaces and Merchants with world-class schemes like Visa and MasterCard. We service most Greek Marketplaces, including Greece's largest and most successful marketplace: Skroutz. Our systems connect to thousands of banks, in Greece and abroad. Our tech processes tens of thousands of transactions every day – that's €billions worth of e-commerce. If you have bought something online in Greece, chances are you have already used our payments product.

EveryPay is fully owned by the Skroutz Group of companies and is both a Tech Company and a Regulated Financial Services Institution. Therefore, you will be exposed to the world of the Tech Payments Sector and that of Financial Services.

How will you contribute to EveryPay's vision

We are seeking an experienced and hands-on Production Support Supervisor to lead our support function across Production, Production Incident Management, QA/UAT, and Operational Testing. The ideal candidate will oversee a cross-functional team managing real-time issues, coordinating testing and pre-release validation, and ensuring our platforms operate with resilience, accuracy, and compliance.

You will be responsible for driving the day-to-day production readiness of our systems, coordinating across Engineering, Product, Infrastructure, Compliance and Customer Operations, while also improving monitoring and reporting practices. This is a high-impact role that sits at the core of our uptime and service quality.

What you will be doing:

• Lead and manage the Production Support team, including L2/L3 analysts, QA testers, and reconciliation specialists
• Ensure prompt investigation and resolution of incidents and service interruptions in collaboration with Engineering and SRE
• Own and evolve the production release validation process, including UAT sign-offs and regression test cycles
• Supervise and improve transaction and payout reconciliation flows with our banking and scheme partners
• Monitor key platform metrics (e.g. uptime, failed transactions, mismatches) and report on SLAs and KPIs to senior stakeholders
• Coordinate root cause analysis and implement corrective/preventative actions
• Collaborate with InfoSec and Compliance for traceability, audit readiness, and log analysis
• Continuously enhance monitoring, alerting, and incident response procedures

What you will need to succeed:

• A Bachelor's degree in Computer Science, or a related field; a Master's degree or MBA is considered a plus
• 5+ years of experience in Production Support, QA, or Technical Operations roles, ideally within a FinTech, PSP or e-commerce context
• Proven experience in leading technical teams or supervising multi-role squads
• Strong understanding of production monitoring and incident resolution practices
• Solid knowledge of SQL and comfort working with transactional or financial data
• Familiarity with observability tools (e.g. Grafana, Kibana, ELK), ticketing systems (e.g. Jira), and QA tooling
• Prior exposure to payments, EMIs, PSD2, or regulated financial environments is a strong advantage
• Calm under pressure and highly organised in incident triage and stakeholder communication
• Process-oriented mindset with a desire to continuously improve runbooks and handoffs
• Excellent communication and coordination skills across technical and non-technical stakeholders
• A team-first leader who motivates and supports their team while ensuring accountability

What's it like to work at EveryPay?

• Competitive full-time salary
• Private Family Medical Plan
• Monthly meal allowance
• Learning and development programs and access to relevant resources
• A flexible hybrid model of work
• Free Skroutz Plus subscription
• Free wellness subscription
• Being part of an environment that gives employees large goals, autonomy and creates incredible opportunities, both for you and the company

As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation or religion.

Disclaimer:

The Company EVERYPAY PAYMENT SERVICES SINGLE MEMBER SOCIETE ANONYME (going forward referred to as "EVERYPAY") collects CVs and Personal Data in order to proceed with the evaluation and selection of the appropriate employees. 

In the context of its compliance with the Regulation on Personal Data Protection (EU) 2016/679 (articles 13 and 14), EVERYPAY provides you with all necessary information regarding the collection and processing of your personal data. 

The collected data are voluntarily submitted to EVERYPAY by you and consist of the data included and possibly attached to the CV that you submit to us and to any of its annexes. Indicatively, this data shall include name, contact phone number, e-mail address, educational and professional background, etc. 

EVERYPAY guarantees that your personal data will not be used for purposes other than those listed here, without your consent, where required. Your data will not be transferred to a third country (outside EEA), and the recipient of this personal data is EVERYPAY. 

In case you do not enter into an employment relationship with EVERYPAY, your CV will be permanently deleted from our files, unless you provide your consent, so that we can keep it for 2 years after our last contact with you. In this case, your CV will be saved in a secure environment to which unauthorized Company personnel will not have access. EVERYPAY implements appropriate technical and organizational measures to ensure the legal and appropriate use of personal data processed, their security and protection and takes care to prevent any unauthorized access to this data. 

You have the right to revoke your consent to the process of your personal data whenever you wish. In this case, the legality of the processing that took place while your consent was in force is not affected. 

You can request a copy of your data, correct it, delete it, restrict its processing, or oppose such processing (including automated decision making and profiling), as well as exercise your right to portability upon relevant request. 

To exercise these rights, you can contact us here:  or at the address: 25-29 Karneadou, 10675 Athens, for the attention of: Data Protection Officer. In addition, you have the right to file a complaint regarding the processing of your personal data to the Personal Data Protection Authority ). 

CONSENT FOR THE PROCESSING OF PERSONAL DATA 

By submitting your CV, you consent to the above processing of your personal data. You can revoke this consent at any time, by sending a relevant request to the email address:  .