Product Operations Specialist 07.2025

20 hours ago

Athens, Attica, Greece Φυσικό Αέριο-Ελληνική Εταιρεία Ενέργειας Full time

We are the leading player in the Energy sector in Greece. Our customers are at the heart of everything we do and we constantly seek new ways to make them happy through our products & services. To further support our growth, we are expanding our teams and we are seeking to recruit, Athens based:

Product Operations Specialist

The role will:

  • Manage, update, and configure digital product platforms, while liaising with providers to resolve technical issues and optimize systems to meet evolving customer and business needs.
  • Collect, process, and present data related to the usage of products and services.
  • Handle contract management and renewals (in line with procurement procedures) with existing and potential partners.
  • Record user needs (via E-value), propose platform enhancements, and design/execute UAT scenarios for new app and platform functionalities.
  • Monitor the department's budget, track expenses, and register invoices in the ERP system.
  • Coordinate with the Learning team to develop training material for the use of digital product platforms.
  • Create customer lists for win-back, retention, and saving offers.
  • Develop sales scripts to support the promotion of new pricing plans.

Requirements

  • Bachelor's or Master's degree in Marketing, Business Administration, Engineering, or a related field.
  • At least 1–2 years of relevant experience.
  • Ability to create product specifications, coordinate testing, and ensure products meet quality standards and customer expectations.
  • Excellent writing & communication skills in both Greek and English.
  • Analytical thinking with the ability to draw conclusions based on data.
  • Strong communication and collaboration skills with suppliers and internal teams.

Benefits

  • A competitive remuneration package, including additional health plan and other benefits
  • A modern, dynamic working environment that inspires engagement and teamwork
  • Opportunities for professional growth
  • Complete access to all our targeted learning resources
  • All the state-of-the-art tools you need to work
  • A 24/7 support line and complementary events to support your holistic health

We encourage a working environment of trust, diversity and safety. We invite applicants of diverse background, and we hire without regard to any characteristic protected by law. All applications will be treated in the strictest confidentiality.

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