Portuguese Speaking Customer Service for Smart Home Technology Department
5 days ago
Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Smart Home Technology Department. This position is ideal for individuals who are passionate about technology and dedicated to providing exceptional support to Portuguese-speaking customers.
Responsibilities- Deliver outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries related to smart home products, installation procedures, and troubleshooting issues.
- Resolve customer complaints efficiently and effectively, ensuring a high level of satisfaction.
- Document customer interactions accurately, maintaining detailed records in the company's CRM system.
- Collaborate with technical teams to provide solutions for complex smart home technology issues.
- Stay updated on the latest smart home technology trends and product offerings to provide knowledgeable assistance to customers.
- Promote a customer-centric approach by actively listening to client needs and providing tailored solutions.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, preferably in the technology or electronics sector.
- Strong communication and troubleshooting skills.
- Ability to work efficiently under pressure and manage multiple inquiries simultaneously.
- Familiarity with customer service software and Microsoft Office Suite.
- Detail-oriented with excellent organizational skills.
- A genuine interest in smart home technology and a passion for helping customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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