Portuguese Speaking Customer Service for Smart Home Technology Department

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Smart Home Technology Department. This position is ideal for individuals who are passionate about technology and dedicated to providing exceptional support to Portuguese-speaking customers.

Responsibilities
  • Deliver outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
  • Assist customers with inquiries related to smart home products, installation procedures, and troubleshooting issues.
  • Resolve customer complaints efficiently and effectively, ensuring a high level of satisfaction.
  • Document customer interactions accurately, maintaining detailed records in the company's CRM system.
  • Collaborate with technical teams to provide solutions for complex smart home technology issues.
  • Stay updated on the latest smart home technology trends and product offerings to provide knowledgeable assistance to customers.
  • Promote a customer-centric approach by actively listening to client needs and providing tailored solutions.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Experience in customer service, preferably in the technology or electronics sector.
  • Strong communication and troubleshooting skills.
  • Ability to work efficiently under pressure and manage multiple inquiries simultaneously.
  • Familiarity with customer service software and Microsoft Office Suite.
  • Detail-oriented with excellent organizational skills.
  • A genuine interest in smart home technology and a passion for helping customers.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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