German Speaking Customer Service for Beauty

16 hours ago


Athens, Attica, Greece Patrique Mercier Recruitment PT Full time

Patrique Mercier Recruitment PT is excited to announce a fantastic opportunity for a German Speaking Customer Service Representative to join the Beauty & Skincare Products Department. In this role, you will engage with customers who are passionate about beauty and skincare, providing them with the support and information they need to make informed decisions about their purchases. As a key member of our team, you will help foster customer loyalty and satisfaction by delivering exceptional service and product knowledge. If you have a passion for beauty products and enjoy helping others, we would love to hear from you

Key Responsibilities
  • Provide excellent customer service in German, addressing inquiries related to beauty and skincare products.
  • Assist customers with product recommendations, order issues, and returns to enhance their shopping experience.
  • Document customer interactions accurately and efficiently in the customer management system.
  • Collaborate with the marketing and sales teams to relay customer feedback and contribute to product development.
  • Stay informed about the latest trends in beauty and skincare to offer knowledgeable and relevant advice to customers.
  • Engage in proactive customer outreach to ensure satisfaction and resolve any issues promptly.
  • Participate in regular training sessions to continually develop your product knowledge and customer service skills.

Requirements

  • Fluency in German with strong English communication skills, both written and spoken.
  • Previous experience in customer service, ideally within the beauty or skincare industry, is preferred.
  • Strong ability to empathize and connect with customers, providing personalized and attentive service.
  • Excellent verbal and written communication skills to facilitate effective customer interactions.
  • A demonstrated ability to juggle multiple tasks and prioritize effectively in a busy environment.
  • Attention to detail and strong organizational skills to ensure accurate record-keeping.
  • A passion for beauty and skincare products, along with a commitment to staying updated on industry trends.

Benefits

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits
  • 2 additional salaries per year.
  • Fully paid training by certified instructors


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