German Speaking Customer Service for Beauty

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a German Speaking Customer Service Representative within the Beauty & Skincare Products Department. Join our dedicated team and help customers discover premium beauty products while delivering exceptional service in an industry that champions self-care and confidence.

Responsibilities
  • Provide high-quality customer support to German-speaking clients via phone, email, and chat regarding beauty and skincare products.
  • Assist customers with product inquiries, order placements, and detailed information about ingredients, usage, and application.
  • Resolve customer complaints and inquiries efficiently while ensuring a positive customer experience.
  • Stay informed about the latest product developments and trends in skincare and beauty to offer informed recommendations.
  • Collaborate with the sales and marketing teams to communicate customer feedback and enhance product offerings.
  • Document all customer interactions and maintain accurate records to support ongoing service improvements.
  • Promote brand loyalty by building relationships with customers and guiding them in their beauty journey.

Requirements

  • Fluency in German and English, both written and spoken.
  • Previous experience in customer service, particularly in the beauty or skincare industry, is highly desirable.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Familiarity with beauty products and a passion for skincare is an advantage.
  • Proficiency in customer service software and basic Microsoft Office applications.
  • Detail-oriented with strong organizational skills and the ability to multitask.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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