German Speaking Customer Service for Beauty
4 days ago
Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a German Speaking Customer Service Representative within the Beauty & Skincare Products Department. Join our dedicated team and help customers discover premium beauty products while delivering exceptional service in an industry that champions self-care and confidence.
Responsibilities- Provide high-quality customer support to German-speaking clients via phone, email, and chat regarding beauty and skincare products.
- Assist customers with product inquiries, order placements, and detailed information about ingredients, usage, and application.
- Resolve customer complaints and inquiries efficiently while ensuring a positive customer experience.
- Stay informed about the latest product developments and trends in skincare and beauty to offer informed recommendations.
- Collaborate with the sales and marketing teams to communicate customer feedback and enhance product offerings.
- Document all customer interactions and maintain accurate records to support ongoing service improvements.
- Promote brand loyalty by building relationships with customers and guiding them in their beauty journey.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, particularly in the beauty or skincare industry, is highly desirable.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Familiarity with beauty products and a passion for skincare is an advantage.
- Proficiency in customer service software and basic Microsoft Office applications.
- Detail-oriented with strong organizational skills and the ability to multitask.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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