Front Office Supervisor

2 weeks ago

Rhodes, South Aegean, Greece Ella Hotels and Resorts Full time

Ella Resorts is a unique collection of luxury eco-chic resorts in the wider Mediterranean region, with a portfolio consisting of 5 seaside lifestyle resorts in Rhodes, Corfu and Crete. Each property assimilates and is designed to highlight the unique characteristics of its host location within a carefully selected setting rich in Greek history, culture, and stunning landscapes. In order to support our rapid growth we are seeking to hire Front Office Supervisor.

Position Summary

The Front Office Supervisor offers guest administrative support across the resort. He/she welcomes guests, greets people who visit the resort. Coordinates front-desk activities, including correspondence distribution, redirection phone calls, and represents the resort to guests throughout all stages of their stay.

Scope

  • Supervises and supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
  • Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
  • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
  • Supervises the Front Office team and trains them when needed
  • Delivers on departmental plans and objectives, to meet hotel targets
  • Builds and maintains effective working relationships whilst promoting the company's culture and values

Requirements

  • Three or more years' working experience in a similar role in the luxury hospitality sector (5* Hotels)
  • Degree / Diploma in Hospitality/Tourism
  • Excellent knowledge of English and Greek language
  • Good knowledge of French
  • Knowledge of German, Russian, or Italian language will be considered as a plus

Position attributes

  • Flexibility to respond to a range of different work situations
  • Passion for delivering exceptional levels of guest service
  • Negotiation and excellent Communication skills
  • Pleasant personality, client oriented

Benefits

  • Competitive remuneration package
  • Career advancement in a fast-growing organization
  • Continuous learning & development within a transparent & inclusive working environment
  • Collaborative working environment
  • Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.

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