Italian Speaking Customer Support for Home Appliances Department

3 days ago

Thessaloniki, Central Macedonia, Greece Patrique Mercier Recruitment Nordic Full time

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for an Italian Speaking Customer Support representative specifically for our Home Appliances Department. In this role, you will be at the forefront of assisting Italian-speaking customers with their inquiries and ensuring they receive top-notch service regarding their home appliances. This is a fantastic opportunity for individuals who are passionate about customer service and home technology. If you are fluent in Italian and eager to help customers, we would love to hear from you

Responsibilities
  • Provide exceptional customer support through various channels including phone, email, and chat in Italian.
  • Assist customers with inquiries related to home appliance products and services.
  • Effectively address and resolve customer complaints and technical issues.
  • Offer guidance and support to customers in selecting the right products for their needs.
  • Maintain accurate records of customer interactions for quality assurance.
  • Collaborate with colleagues to improve customer service processes and enhance customer satisfaction.

Requirements

  • Fluency in Italian (both spoken and written) is required.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service, particularly in the home appliances sector, is preferred.
  • Excellent problem-solving skills and a focus on customer satisfaction.
  • Ability to work collaboratively in a team environment.
  • Familiarity with customer service software is a plus.
  • Passion for home appliances and technology is an advantage.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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