Travel Agent

Who we are

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. 

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay, with the Greek office being one of the largest, hosting around 640 employees working from the center of Athens for the rest of the world.

Join us and start as Travel Agent - Refunds in the Customer Services team 

Position Summary

The Travel Agent - Refunds Team position is a role in the Second Line (Back office) organization.

We're searching for well-organized, motivated and skilled Travel Agents. For this position, we're seeking savvy professionals who will drive innovation and execution excellence in our Second Line department. 

Main responsibilities in the Claims team are to process the refund requests to the Airlines and Providers and monitor them in our travel orders. As a claim agent you will work with multiple different systems and scenarios which require high attention to detail. 

This position will be based in our Athens office.

Responsibilities

• Prioritize and Handle Refund claims (GDS, BSP, LCC, NDC)
• Handle Fraud/Chargeback claims
• Resolve escalations from other departments
• Handle emails and requests from airlines and partners
• Contact Airlines and Providers for different issues
• Manage pending backlog in timely manner
• Reclaim BSP Refund applications rejected
• Analyze and propose solutions for task optimizations & automations
• Cooperate with other teams to resolve any pending issues

Requirements

• A Bachelor's degree (preferably in Tourism/Business Administration or any quantitative subject)
• Advanced skills or knowledge in GDSs (Amadeus / Sabre and/or Galileo), Farelogix and/or Travelfusion will be considered as a plus
• Excellent written and verbal communication skills in English
• Well organized, persistent with multitasking skills
• Self-driven, proactive and results oriented
• Playing to win
• Accountability and cooperation
• Urgency to be excellent

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Health Benefits - Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility #LI-Hybrid
• Office in the City – We sit on bright, large floors (over 4000㎡) in central Athens. Just a short walk from the Ambelokipi Metro station.
• Team activities - We also like to schedule company/department/team activities and events outside the office space
• Fun & Work - We have a relaxed work environment where you can enjoy free breakfast, beverages & fruits, playing ping pong or video games.

*If interested, please send your CV in English*

Diversity disclaimer: At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.