Czech Speaking Customer Support for Online Content Creators

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is focused on connecting talented professionals with rewarding job opportunities. We are currently seeking a Czech Speaking Customer Support Representative for Online Content Creators. This role is ideal for individuals who are passionate about online platforms and enjoy assisting content creators in enhancing their user experience.

Responsibilities
  • Provide excellent customer support to Czech-speaking content creators through phone, email, and chat regarding their accounts and platform usage.
  • Assist clients with inquiries related to content publishing, account management, and monetization strategies.
  • Effectively troubleshoot issues and resolve questions to enhance the user experience for content creators.
  • Document customer interactions and gather insights to identify trends and common issues.
  • Collaborate with product and technical teams to relay user feedback and advocate for improvements.
  • Educate clients about platform features, best practices, and updates to keep them informed.
  • Collect feedback from customers to support service enhancements and new initiatives.

Requirements

  • Fluency in Czech and English, both written and spoken.
  • Experience in customer service, especially within the online platform or creative industries.
  • Strong communication skills with a focus on customer satisfaction and relationship building.
  • Familiarity with online content creation tools and social media platforms is a plus.
  • Proficient in using CRM systems and standard office applications.
  • Excellent problem-solving abilities and a proactive approach to customer assistance.
  • Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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