Spanish Speaking Customer Support for Online Content Creators
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with fantastic career opportunities. We are currently searching for a Spanish Speaking Customer Support Representative for Online Content Creators. This position is ideal for individuals who are passionate about helping content creators thrive and are eager to provide support in Spanish.
Responsibilities- Provide exceptional customer support to Spanish-speaking online content creators through phone, email, and chat.
- Assist clients with inquiries related to platform usage, content management, and technical support.
- Effectively resolve issues and complaints to ensure a smooth experience for content creators.
- Document customer interactions thoroughly and ensure follow-up on unresolved matters.
- Collaborate with cross-functional teams to address client needs and improve service offerings.
- Inform clients about available tools, resources, and best practices to enhance their content creation.
- Gather feedback from users to assist in the continuous improvement of services and features.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably with online platforms or in a creative industry.
- Strong communication and interpersonal skills with a focus on user satisfaction.
- Ability to explain technical concepts in an easy-to-understand manner.
- Proficiency in using CRM software and standard office applications.
- Strong problem-solving skills and the ability to work independently.
- Flexibility to work varied hours, including evenings and weekends as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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