Czech Customer Advisor

6 days ago

Athens, Attica, Greece apply2day Full time

Are you a fluent Czech speaker? Don't miss this opportunity Our client, a multinational BPO company, is looking for a Customer Service Advisor to join the team in Greece either remotely or onsite. Apply now

Responsibilities


•Managing of incoming calls


•Identify and access customers' needs to achieve satisfaction


•Build relations of trust through open and interactive communication


•Provide accurate, valid, and complete information by using the methods/tools


•Keep records of customer interaction, process customer accounts and file documents


•Follow communication procedures, guidelines, and policies

Requirements


•Native or near to native Czech language (C2)


•Very good command of English language (B2 –C1)


•Good MS Office skills


•Strong phone contact handling skills and active listening


•Excellent communication and presentation skills


•Customer orientation and ability to adapt/respond to different types of characters


•Ability to multi-task, prioritize, and manage time effectively

Benefits


•Competitive Remuneration package


•Extra bonus depending on the performance appraisal


•Health care benefits and numerous other discounts


•Ticket restaurant


•Relocation Cost (for candidates outside Greece)

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