Nordic Speaking Customer Service for Online Retail Department

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Nordic Speaking Customer Service Representative for the Online Retail Department. This position is perfect for individuals who are enthusiastic about e-commerce and are passionate about delivering exceptional customer support to clients across Nordic regions.

Responsibilities
  • Provide outstanding customer service to Nordic-speaking clients via various communication channels, including phone, email, and chat.
  • Assist customers with inquiries regarding online orders, product availability, and account management.
  • Resolve product-related issues and manage complaints efficiently to ensure a positive shopping experience.
  • Guide customers through the purchasing process and educate them about promotions and returns policies.
  • Maintain an in-depth knowledge of the company's product range and services to offer accurate information.
  • Document customer interactions and feedback for service improvement initiatives.
  • Collaborate with different teams to ensure timely resolutions to customer inquiries and issues.

Requirements

  • Fluency in one or more Nordic languages (Swedish, Norwegian, Danish, Finnish) and English, both written and spoken.
  • Experience in customer service, particularly in the online retail or e-commerce sector, is preferred.
  • Excellent communication skills and a customer-focused approach.
  • Strong problem-solving abilities and the ability to work under pressure.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational skills.
  • Ability to work flexible hours, including evenings and weekends, as needed.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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