Italian-Speaking Customer Support Specialist
1 day ago
About the Role We are seeking a highly motivated and communicative Italian-Speaking Customer Support Specialist to join our team, working remotely from anywhere within Greece. You will be the primary point of contact for our Italian-speaking customers, providing exceptional support and information regarding our tobacco products, services, and company policies. This is a vital role focused on maintaining high customer satisfaction and loyalty. Key Responsibilities Handle inbound and outbound customer contacts (via phone, email, and live chat) in Italian and English.Respond to customer inquiries, resolve issues, and provide accurate, detailed information about our product range, orders, deliveries, and promotions.Document all customer interactions, feedback, and resolutions accurately in the CRM system.Adhere to all company guidelines, quality standards, and regulatory requirements concerning tobacco product communication.Collaborate with other departments to ensure complex issues are resolved efficiently.Participate in ongoing training to stay updated on product knowledge and customer service best practices. What We Offer Competitive Compensation: A base gross salary of €1100 per month paid 14 times a year.Performance-Based Bonuses: Opportunities for additional compensation based on achieving targets.Comprehensive Benefits: Private Health Insurance coverage.Career Development: Significant opportunities for career growth and professional development within a multinational company.Work Equipment: All necessary equipment (laptop, headset, etc.) will be provided by the company.Remote Work: The flexibility of working 100% remotely from anywhere in Greece. Working Hours and Start Date Shifts: You will work 8-hour rotative shifts covering our 24/7 operational needs (Monday to Sunday). Flexibility to work evenings, nights, and weekends on a rotational basis is required.Starting Date: January 8, 2026 Requirements Must-Have Qualifications: Language Proficiency:Fluent Italian (native or C1/C2 level) in both written and spoken communication.English proficiency at a minimum B2 level (intermediate-high).Residency in Greece: Must be legally eligible to work remotely from Greece.Documentation: You must hold one of the following valid documents:A valid Residency Card (with more than one year remaining validity).EU Citizenship.A valid Refugee Card.Availability: Ability to work the specified rotative 24/7 shifts. Good-to-Have Qualifications (But not essential): Prior experience in customer service, call center, or a support specialist role.Familiarity with CRM software (e.g., Salesforce, Zendesk).Experience working in a remote environment. How to Apply If you meet the requirements and are excited about a career with a global company, please submit your CV and a brief cover letter outlining your experience and eligibility to work in Greece. Join our dedicated team and start your new career on January 8, 2026
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