Bilingual Travel Advisor

4 days ago

Athens, Greece Cross Border Talents Full time

Your Role as a Bilingual Customer Advisor:

  • Respond and record consumer inquiries/questions raised through free phone lines for customers;

  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;

  • Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;

  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;

  • Troubleshoot through the use of open questions, support documents, and system training;

  • Offer recommendations to common problems or frequently asked questions.


Requirements

  • High School Diploma or Higher

  • Native/Fluent German or Portuguese or Czech

  • Good level of English, C1;

  • Good Problem-Solving Skills

  • Strong troubleshooting skills


Benefits

  • Relocation package*
    - Accommodation in a great hotel close by the office for 3 weeks (after these 3 weeks of accommodation there is no assistance with Real Estate agencies)

  • 300 Euros accommodation support for the candidates moving from abroad (with the 1st payment)

  • Contract
    - Permanent (if working from the office)
    - Possibility of remote anywhere from Greece (6 monthly contracts)


  • Private Health & Life Insurance

  • Euros gross monthly x 14 salaries (Please fill the blanks with the relevant salary from below)

  • Performance bonus

  • 25 days annual leave

  • Working hours: 40h per week = is 8 hours per day / 5 days a week;

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