Travel Agent

1 week ago


Athens, Greece InnovateLearn Collective Full time

Job Description: Bilingual Travel Advisor Overview Your Role as a Bilingual Travel Advisor: Assist customers with travel inquiries, providing information on destinations, accommodations, and activities. Maintain accurate data input of customer inquiries, preferences, and feedback in the travel services database. Ensure client complaints and issues are addressed and logged in accordance with the companys complaints escalation policy. Ensure all support calls and, when applicable, emails are answered and resolved within the agreed Service Level Agreements (SLAs) and logged appropriately. Troubleshoot travel-related issues using open questions, support documents, and system training. Offer personalized travel recommendations and solutions based on customer needs and preferences. Requirements High School Diploma or higher. Native or C2 level in German. Good level of English (C1). At least 6 months of experience in customer service, preferably in the travel industry. Strong problem-solving skills. Excellent troubleshooting abilities. EU citizenship. Residence card with Full Market Access only. Benefits Contract: Full-time position. Remote working options available. Additional Benefits: Private health and life insurance. Performance bonus. 25 days of annual leave. Office Hours: Monday to Friday, 08:00 23:00 If you are passionate about travel and providing excellent customer service, and meet the qualifications, we encourage you to apply


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