Travel Agent
3 days ago
- Assist customers with travel inquiries, providing information on destinations, accommodations, and activities.
- Maintain accurate data input of customer inquiries, preferences, and feedback in the travel services database.
- Ensure client complaints and issues are addressed and logged in accordance with the companys complaints escalation policy.
- Ensure all support calls and, when applicable, emails are answered and resolved within the agreed Service Level Agreements (SLAs) and logged appropriately.
- Troubleshoot travel-related issues using open questions, support documents, and system training.
- Offer personalized travel recommendations and solutions based on customer needs and preferences.
- High School Diploma or higher.
- Native or C2 level in German.
- Good level of English (C1).
- At least 6 months of experience in customer service, preferably in the travel industry.
- Strong problem-solving skills.
- Excellent troubleshooting abilities.
- EU citizenship.
- Residence card with Full Market Access only.
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Contract:
- Full-time position.
- Remote working options available.
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Additional Benefits:
- Private health and life insurance.
- Performance bonus.
- 25 days of annual leave.
Office Hours: Monday to Friday, 08:00 23:00
If you are passionate about travel and providing excellent customer service, and meet the qualifications, we encourage you to apply
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