Bilingual Customer Service Advisor

4 days ago

Athens, Attica, Greece CBT Full time €16,080 per year

Job Title: Bilingual Customer Service Advisor (German + English)

Location: Athens, Greece

Start Date: 26 December 2025

Are you passionate about helping people and creating exceptional customer experiences? Do you speak fluent German and English? Join our international team in Athens as a Bilingual Customer Service Advisor, supporting global travelers with empathy, precision, and professionalism.

Your Role

As a Customer Service Advisor, you will:

  • Respond to customer inquiries via phone and email, ensuring clarity and efficiency.
  • Properly log and document each interaction in the service database.
  • Handle complaints and escalations following company guidelines.
  • Meet Service Level Agreements (SLAs) while maintaining service excellence.
  • Provide recommendations and troubleshoot issues to enhance overall user experience.
Schedule
  • MonFri: 10:00 AM 6:30 PM
  • SatSun: 11:00 AM 7:30 PM
  • Remote option: available only if submitted two weeks before start date and approved.
  • Full-time: 40 hours per week.
Salary & Benefits
  • Monthly salary: 1,380 × 14
  • 14 Salaries per year: (12 monthly + Easter + split Summer/Christmas bonus)
  • Private Health & Life Insurance
  • Performance Bonus (based on project evaluation)
  • 25 paid annual leave days
  • Monthly 50 meal voucher
Contract
  • Type: Permanent
  • Hours: 8 hours/day, 5 days/week
Relocation Support (for candidates moving to Greece)
  • Must arrive in Athens 7 days prior to the start date for hiring documents.
  • On-site work required for first 3 months (unless you already reside in Greece with confirmed internet access).
  • 3 weeks paid hotel accommodation near the office.
  • Up to 300 relocation support paid with first salary.
  • Legal assistance with hiring documentation.
Not Included
  • Flight ticket (reimbursed up to 300 gross with first payment)
  • Airport pick-up
  • Transportation from airport to hotel
  • Real estate agency assistance after the first 3 weeks accommodation

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