German Customer Service Advisor

15 hours ago

Athens, Attica, Greece CBTalents Full time €16,560 - €24,000 per year

Job Title:
Bilingual Customer Service Advisor German & English (Transport Business Unit)

Location:
Athens, Greece

Start Date:
2 January 2026

Work Model:
Remote (eligible only if relocation documents are submitted at least two weeks before start date)

About the Role:
Join the Customer Service team of the Transport Business Unit at Booking, supporting travelers and partners across German and English markets. You will handle inquiries, resolve booking and transport-related issues, and ensure smooth customer experiences. This position requires excellent communication skills, empathy, and the ability to work efficiently in a fast-paced environment.

Schedule:

  • Monday to Friday: 10:00 AM 6:30 PM
  • Saturday & Sunday: 11:00 AM 7:30 PM

(40 hours per week 8 hours per day, 5 days a week)

Compensation & Benefits:

  • Salary: 1,380 gross x 14 months (includes Easter, Summer, and Christmas bonuses)

  • Benefits:

  • Private Health & Life Insurance

  • Monthly performance bonus (as per project-specific conditions)
  • 25 days of annual leave
  • 50 meal voucher per month

Contract Type:
Permanent, full-time (40 hours per week)

Relocation & Work Conditions:

  • For candidates already living in Greece, there is no standard relocation package, though assistance can be reviewed case by case.

  • For candidates relocating from abroad:

  • You must arrive in Athens 7 days prior to the start date to finalize hiring documents.

  • On-site work is required for the first 3 months unless you already have accommodation and a stable internet connection in Greece.
  • Accommodation: 3 weeks in a hotel near the office upon arrival. (No real estate agency assistance afterward.)
  • Support Payment: Up to 300 (gross, reimbursed with first payment).
  • Legal Assistance: Guidance in document processing and hiring formalities.

Not Included:

  • Flight ticket (only reimbursement up to 300 gross with first payment)
  • Airport pick-up and transportation to hotel

This role offers a stable contract, excellent employee benefits, and an opportunity to work with an internationally recognized travel platform in a dynamic environment in Athens.

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