Danish Customer Support Specialist in Greece

2 weeks ago

Thessaloniki, Greece Cross Border Talents Full time

Looking for a New Beginning? Make the Move to Gorgeous Greece and Embrace Its Lifestyle, Culture, and Career Opportunities

We’re on the hunt for a dedicated and customer-driven Customer Support Specialist to join our energetic and growing team. If you thrive in dynamic environments, love helping others, and enjoy solving problems, this role could be just right for you.

Role Overview:

As a Customer Support Specialist, you’ll be the go-to contact for customer inquiries through various channels—phone, email, live chat, and social media. You’ll support users with account-related questions, payment concerns, and technical troubleshooting, all while ensuring a smooth and positive customer journey.

Key Responsibilities:

  • Deliver responsive, top-tier support across multiple platforms

  • Help users navigate account setup, resolve login issues, and handle payment and tech-related concerns

  • Be a trusted point of contact, particularly for sports-focused customer needs

  • Address feedback with professionalism, empathy, and care

  • Foster customer loyalty through clear and thoughtful communication

  • Maintain service excellence by following internal policies and procedures

  • Share insights and ideas that improve workflows and enhance the customer experience

Requirements:

  • Fluent in Danish (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Greek Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

  • Remote Work: Enjoy the flexibility of working from home

  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect

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