French Customer Support in Greece

2 weeks ago

Thessaloniki, Greece Cross Border Talents Full time

Looking for a New Beginning? Make the Move to Gorgeous Greece and Embrace Its Lifestyle, Culture, and Career Opportunities

We’re looking for a passionate and customer-focused Customer Support to join our vibrant and expanding team. If you enjoy fast-paced environments, love assisting others, and are great at resolving issues, this role might be the perfect opportunity for you.

Role Overview:

As a Customer Support, you’ll be the primary point of contact for customer queries, providing support through phone, email, chat, and social media. You'll assist with account access, payment issues, and technical challenges—ensuring each interaction is smooth, professional, and positive.

Key Responsibilities:

  • Provide timely, high-quality support across all communication channels

  • Assist users with setting up accounts, troubleshooting login issues, and resolving payment or technical queries

  • Serve as a reliable and empathetic contact, particularly for clients with sports-related questions

  • Respond to customer feedback with understanding and professionalism

  • Strengthen customer relationships through clear, supportive communication

  • Uphold service quality by adhering to internal procedures and standards

  • Offer feedback and ideas to continuously improve the customer support experience

Requirements:

  • Fluent in French (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Greek Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

  • Remote Work: Enjoy the flexibility of working from home

  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect

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