Italian Customer Care Advisor in Greece

2 weeks ago

Thessaloniki, Greece Cross Border Talents Full time

Excited for a New Chapter? Relocate to Stunning Greece and Embrace Its Islands, Culture, and Career Advancement Opportunities

We're on the lookout for a motivated and service-oriented Customer Care Advisor to become part of our dynamic team. If you're passionate about helping others, thrive in energetic environments, and enjoy solving problems, this opportunity is for you

Role Overview:

As a Customer Care Advisor, you'll handle inquiries via phone, chat, email, and social media, assisting customers with account, payment, and technical concerns. Your mission is to ensure a smooth and positive experience for every client.

Key Responsibilities:

  • Deliver high-quality support through multiple channels (phone, chat, email, and social media)
  • Guide users through account setup, login issues, payment concerns, and technical questions
  • Serve as a dependable contact, especially for sports-related customer needs
  • Respond to client feedback with empathy and professionalism
  • Communicate clearly and effectively to foster trust and customer loyalty
  • Adhere to company procedures and maintain quality service standards
  • Share feedback and ideas to help improve customer satisfaction and support efficiency

Requirements:

  • Fluent in Italian (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Greek Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

  • Remote Work: Enjoy the flexibility of working from home

  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect

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