Senior Live Chat Operator

4 days ago

Thessaloniki, Central Macedonia, Greece beBeeHospitality Full time
Chat Support Specialist Job Description">

Job Title: Chat Support Specialist

">
  • Support customers via chat platform, providing prompt and professional assistance with questions, concerns, or issues related to hotel services, facilities, events, and promotions.
">

Main Responsibilities:

">
  1. ">
  2. Customer Service: Respond promptly to customer inquiries, provide accurate information regarding hotels, services, facilities, events, and promotions. Assist customers in making reservations, cancellations, and modifications, adhering to reservation policies and procedures. Provide support and guidance to customers prior to their arrival. Handle and resolve customer complaints in a timely and satisfactory manner.">
">

Collaboration: Collaborate with other departments, such as reservations and front office teams, to address customer needs and requests.

">

Enhancing Customer Experience and Driving Revenue: Upsell and cross-sell hotel services and amenities to enhance the customer experience and increase revenue. Stay up-to-date with industry trends, promotions, and competitive offerings to provide accurate and relevant information to customers. Continuously strive to improve customer satisfaction and engagement through personalized and empathetic interactions.

">

Self-Development & Team Development: Enhance personal and team knowledge and skills to stay relevant and up-to-date with changing trends and directions in the function. Prepare for additional responsibilities and potential roles within the organization.

">

Requirements:

">
  • ">
  • Bachelor's degree in Tourism Management or a related field.">
  • Previous experience in customer service or hospitality industry is preferred.">
  • Excellent written and verbal communication skills with a strong command of the English language.">
  • Proficiency in using chat platforms, software, and computer systems will be considered as plus.">
">

What You Will Bring:

">
  • ">
  • Strong problem-solving skills and the ability to think and act quickly on your feet.">
  • Exceptional multitasking abilities with the capacity to handle multiple chat conversations simultaneously.">
  • Demonstrated ability to remain calm and professional in stressful situations.">
  • Detail-oriented with a high level of accuracy in data entry and documentation.">
">

Benefits:

">
  • ">
  • Opportunity to grow and develop skills in a dynamic and fast-paced environment.">
  • Competitive remuneration package.">
"]},

  • Senior Retail Team Lead

    4 days ago

    Thessaloniki, Central Macedonia, Greece beBeeRetail Full time

    For a senior retail professional looking to take their career to the next level, this Assistant Store Manager role is an ideal opportunity.About the RoleSupport store operations and team management to ensure exceptional customer service and sales goals are met.Lead and motivate the sales team to achieve store objectives and drive sales growth.Provide...

  • Hospitality Asset Performance Specialist

    4 days ago

    Thessaloniki, Central Macedonia, Greece beBeeAssetManagement Full time

    Role OverviewJob Description:The Asset Management Analyst role involves analyzing financial data and market trends to evaluate hotel property performance and investment opportunities. This multifaceted position requires evaluating hotel investment opportunities, optimizing operational performance, and providing insights to guide portfolio decisions in the...

  • Senior Infrastructure Engineer

    4 days ago

    Thessaloniki, Central Macedonia, Greece beBeeInfrastructure Full time

    About our company, a trusted provider of innovative solutions for talent development, is seeking a skilled engineer to help us scale our infrastructure and deliver an exceptional experience to our customers.In a competitive market with numerous options, we stand out as a pioneer in our field due to our disruptive approach, commitment to innovation, and...

  • Senior Software Developer

    4 days ago

    Thessaloniki, Central Macedonia, Greece beBeeDeveloper Full time

    About the RoleAt a leading technology firm, we are dedicated to revolutionizing the hospitality industry by providing innovative solutions that transform daily operations.We combine deep industry knowledge with a passion for innovation and applied science, making us a leader in the travel tech space.The Hotelizer team is composed of professionals with...

  • Exceptional Customer Support Specialist

    4 days ago

    Thessaloniki, Central Macedonia, Greece beBeeDutch Full time

    Remote Customer Service OpportunityPursue a distinguished career opportunity with Patrique Mercier Recruitment JP. We are excited to announce an opening for a Remote Customer Service role aimed at Dutch speakers, offering the unique chance for full paid relocation to Greece.This position allows you to work from a stunning location while providing exceptional...

  • Logistics Support Representative

    4 days ago

    Thessaloniki, Central Macedonia, Greece beBeeCustomerSupport Full time

    Logistics Support RepresentativeThis role involves providing customer support via phone, email, and chat in French. You will assist clients with logistics and shipping inquiries, ensuring their needs are met efficiently.Responsibilities:Provide exceptional customer service through various communication channels.Assist customers with logistics and shipping...

  • Spanish Speaking Logistics Support Specialist

    4 days ago

    Thessaloniki, Central Macedonia, Greece beBeeLogistics Full time

    Customer Support Representative for Logistics and ShippingJob DescriptionWe are seeking a skilled Customer Support Representative to join our Logistics and Shipping team. As a key member of our department, you will provide exceptional support to our Spanish-speaking clients regarding shipping inquiries and logistics-related concerns.ResponsibilitiesProvide...

  • Certification Support Specialist

    4 days ago

    Thessaloniki, Central Macedonia, Greece beBeeCertification Full time

    Job Opportunity">We are seeking a highly skilled Certification Support Specialist to join our team. As a key member of our organization, you will play a crucial role in delivering exceptional customer service and ensuring the integrity of our certification processes.">Your primary responsibility will be to provide top-notch support to candidates, testing...

  • Commercial Unit Executive

    7 days ago

    Thessaloniki, Central Macedonia, Greece ALUMIL Full time

    Alumil, a pioneering leader in the architectural aluminum systems industry, is on the lookout for a Commercial Unit Executive to join our dynamic team. This role is ideal for a forward-thinking individual who thrives in a fast-paced environment and possesses a keen ability to drive business growth.Your RoleAs a Commercial Unit Executive, you will be...

  • Business Growth Specialist

    4 days ago

    Thessaloniki, Central Macedonia, Greece beBeeExecutive Full time

    We are seeking a highly skilled Commercial Unit Manager to lead our commercial teams within the assigned unit. This role is ideal for a forward-thinking individual who thrives in a fast-paced environment and possesses a keen ability to drive business growth.Your RoleAs a Commercial Unit Manager, you will be responsible for developing and executing the...