Service Operations Specialist

12 hours ago

Piraeus, Attica, Greece beBeeCoordination Full time

At Navarino Elements, we specialize in maritime navigation systems and electronics. Our comprehensive suite of products and services includes GMDSS radio systems, global on-board remote services, and the sales of navigation and safety equipment.

Our team of highly skilled engineers boasts a strong foundation of expertise, with each member having more than five years of experience in the field.

We are part of an innovative global technology company with offices worldwide. We develop technology solutions for the shipping industry and are a leader in our sector.

Our people and culture are what drive us forward. We encourage innovative thinking, teamwork, and excellence. Our values and ways of working create a dynamic, professional, fun, and family-oriented environment that delivers high value and excellence to our customers.

As a Service Coordinator, you will be responsible for coordinating and facilitating service activities, managing customer inquiries related to service requests, and ensuring smooth operations within the service team. You will also provide exceptional customer service.

The main tasks of this role include:

  • Receiving and logging service inquiries and requests in our electronic system
  • Ensuring that services are delivered on time and meet customer requirements
  • Serving as the main point of contact for customers regarding service inquiries, updates, and issue resolution
  • Maintaining regular communication with customers to provide status updates on ongoing service tasks
  • Coordinating and scheduling service visits, ensuring that all team members are informed of their daily tasks
  • Liaising with subcontractors to obtain service offers, manage service schedules, and ensure proper execution of services
  • Evaluating subcontractor performance and maintaining an up-to-date list of approved vendors
  • Ensuring that all subcontracted services meet our standards and customer expectations
  • Overseeing and monitoring the execution of services to ensure they align with customer specifications and quality standards
  • Maintaining accurate service records, including job completion details, customer feedback, and any follow-up actions required
  • Working with our Logistics team to ensure the timely delivery of parts, equipment, and tools needed for service calls
  • Staying up-to-date with our electronic systems and databases

Requirements for this role include:

  • University degree or equivalent
  • Fluent written and spoken English
  • Ability to work well in teams
  • Excellent customer communication skills
  • Ability to work under tight deadlines
  • Good organization and coordination skills

Benefits of working at Navarino Elements include:

  • An attractive financial package
  • Excellent working conditions with a good work-life balance
  • Personal development and training opportunities to build your professional growth, skills, and knowledge

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