Retail Store Operations Director

At IKEA, we strive to create a collaborative and supportive environment where every individual can thrive and grow with us. Our vision is to help our customers enjoy a better everyday life at home.

We are passionate about our business and strive for high performance while having fun at work and adopting a human approach. We report to the Shop Manager and will be responsible and accountable for:

• Securing a high level of customer service experience by creating and offering the best commercial experience
• Securing appropriate availability of products and preventing overstock
• Implementing actions to improve Brand capital, ICSS & 4 axes indices
• Maximizing all commercial KPIs
• Acting as an Assistant Shop Manager when needed/required
• Fulfilling company, legal and health & safety guidelines in all areas of responsibility and at all times
• Closely monitoring, controlling and improving operating costs and KPIs related to the area of responsibility
• Supporting Cashiers' operation and related routines according to Company procedures
• Assessing/agreeing/amending daily/weekly shift schedule as per Company procedures
• Selecting, developing and maintaining a motivated team capable of achieving agreed objectives

For this role, we require:

• Bachelor's Degree, preferably in Business Administration
• Good command of Greek & English language
• Good knowledge of MS Office
• People management skills
• Achievement drive, initiative taking and problem solving skills
• Commercial Thinking
• Customer Focus
• Good planning and organizational skills
• Very good communication and interpersonal skills
• Ability to work under pressure and strict deadlines

The ideal candidate:

• Leads by example constantly looking for new and better ways forward
• Believes in empowering people, taking ownership, making decisions and following through
• Has the courage to question existing solutions and think in unconventional ways
• Is passionate about life at home and retail

We offer:

• Competitive Compensation: Attractive salary & benefits package
• Health & Well-being: Comprehensive group life & medical insurance
• Employee Development: 40+ hours of annual training for continuous learning & development
• Career Growth: 8/10 positions filled from within, reflecting commitment to internal talent
• Special Discounts: Discounts on IKEA products & other Fourlis Group brands
• Transportation Support: Transportation cards or toll coverage
• Inclusive Environment: A welcoming, international & diverse team