Service Coordinator

Navarino Elements specializes in maritime navigation systems and electronics, offering a comprehensive suite of products and services. These include GMDSS radio systems, global on-board, remote services, the sales of navigation and safety equipment. Navarino Elements has developed a team of highly skilled engineers with a strong foundation of expertise, each with more than five years of experience in the field.

Navarino Elements is part of Navarino group, an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, Singapore and UAE. We develop technology solutions for the shipping industry and are a leader in our sector.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing? 

We are looking for newly, enthusiastic with an appetite for work individual to join us as in the role of Service Coordinator and to be part of our growing team. In this role you will be responsible to coordinate and facilitate service activities, manage customer inquiries related to service requests, and ensure smooth operations within the service team, as well as providing a five-star customer service.

Main Tasks include:

§  Receive and log service inquiries and requests in the company's electronic system.

§  Ensure that services are delivered on time and meet customer requirements.

§  Act as the main point of contact for customers regarding service inquiries, updates, and issue resolution.

§  Maintain regular communication with customers to provide status updates on ongoing service tasks.

§  Coordinate and schedule service visits, ensuring that all team members are informed of their daily tasks.

§  Liaise with subcontractors to obtain service offers, manage service schedules, and ensure proper execution of services.

§  Evaluate subcontractor performance and maintain an up-to-date list of approved vendors.

§  Ensure that all subcontracted services meet the company's standards and customer expectations.

§  Oversee and monitor the execution of services to ensure they align with customer specifications and quality standards.

§  Maintain accurate service records, including job completion details, customer feedback, and any follow-up actions required.

§  Work with the Logistics team to ensure the timely delivery of parts, equipment, and tools needed for service calls.

§  Maintains good knowledge of the Navarino Elements electronic systems and databases.

§  Maintains in depth knowledge of Navarino Elements products and services and maintains good communication and cooperation with other departments.

Requirements

• University degree or equivalent
• Fluent in written and spoken English
• Ability to work well in teams
• Excellent customer communication skills
• Ability to work under tight deadlines
• Good organization and coordination skills

Benefits

Beyond offering a working environment which values and supports people and their well-being, we at Navarino Elements offer:

• An attractive financial package
• Excellent working conditions with a good work-life balance
• Personal development and training opportunities to build your professional growth, skills, and knowledge