Financial Customer Support Specialist
2 days ago
We are seeking a skilled Customer Expert to join our team in Greece. This is an excellent opportunity to advance your career and work for a multinational company, by developing strong experience and skills while representing one of the biggest brands worldwide.
The primary role will be to provide daily support and consult clients on best practices about their business. You will also be responsible for resolving issues as they arise, striving for excellence in every interaction, aiming for increased product usage and customer loyalty.
Key Responsibilities:
- Be the primary point of contact for customer and client requests
- Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
- Provide daily support and consult clients on best practices about their business
- Respond to customer inquiries about our services and solutions, as well as complaints - always in a professional manner
- Resolve issues as they arise - timely and efficiently
- Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
Requirements:
- Fluency in Bulgarian
- Very good use of English - both in written and spoken language
- Work experience in a customer support role is a plus
- An interest in digital banking and payment solutions is desired
- Exceptional communication & soft skills, as well as a problem-solving mentality
- Tech savviness & learning agility
- A genuine sense of ownership along with an unbreakable team spirit
- Flexibility in adapting to a fast-paced environment
What We Offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process)
- Competitive monthly salary + 2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
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