Home Entertainment System Customer Support Specialist
1 day ago
We are looking for a highly skilled and customer-focused individual to join our team as a Customer Support Representative. This is an exciting opportunity to work with a dynamic team and provide exceptional support to our customers.
Key Responsibilities:- Provide top-notch support to customers via phone, email, and chat regarding home entertainment systems.
- Assist users with service inquiries, troubleshooting, and product usage.
- Effectively resolve customer complaints and provide timely solutions to enhance satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with technical teams to address and solve customer issues effectively.
- Stay informed about product features and industry trends to provide knowledgeable assistance to customers.
Requirements
- Fluency in Polish and English; additional language skills are a plus.
- Experience in customer support, particularly in technology or home entertainment sectors.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Familiarity with CRM systems and standard office software.
- A keen interest in home entertainment technology and a desire to help customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
- Many Extras
As a valued member of our team, you will have access to ongoing training and development opportunities to help you grow in your role and advance your career.
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