Customer Support Representative

2 days ago

Athens, Attica, Greece beBeeRepresentative Full time

Seeking a professional with excellent communication skills in French to represent our organization. This role involves identifying customer needs and delivering appropriate solutions, including sales.

The ideal candidate will have a good command of English (B2+), sales experience with consumer products and services, technical research skills to troubleshoot customer problems, and advanced internet research skills.

This is an opportunity for career advancement and working with a multinational company to develop strong experience and skills while representing one of the biggest brands worldwide.

Responsibilities include guiding customers facing issues related to billing inquiries, handling transactions, and providing resolution to inquiries in a timely manner.

Additionally, the successful candidate will assist customers to place an order and related issues, answer customers' inquiries, troubleshoot or escalate technical issues that they face, and assist customers with account issues.

They will also follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible and turn every customer into a happy customer.

Required Skills and Qualifications:
  • Excellent communication skills in French
  • Good command of English (B2+)
  • Sales experience with consumer products and services
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills
Benefits:
  • Complete support to help you ease your relocation to Greece
  • Competitive monthly salary
  • Referral Program: Bring a Friend
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas

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