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Online Certification Support Specialist
2 weeks ago
We are seeking a highly skilled professional to provide exceptional support and expertise in the delivery of online certification exams. The successful candidate will be responsible for ensuring the seamless conduct of exams, addressing customer inquiries, and providing excellent customer service.
- Key Responsibilities:
- Provide top-tier support to candidates, testing centers, and other stakeholders through various communication channels.
- Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.
- Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
- Enforce exam rules and protocols to maintain the integrity of the certification process.
- Education:
- Bachelor's degree in any discipline (desired)
- Skills:
- Excellent command of the English and Spanish language (native-like or C2 level certification desired)
- Advanced computer literacy is required (ECDL Advance level certification would be considered a plus)
- Competitive Salary and Benefits Package
- Monthly Bonus upon Performance
- Work in an international, dynamic, and fun atmosphere
- Constant personal and professional development
- Huge learning experience in using best practices and global environment
- Complimentary coffee and tea in all our premises
- Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees