
Expert Technical Support Specialist
2 weeks ago
We are looking for a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional service to our clients via phone, email, and chat.
Your primary objective will be to resolve customer inquiries in a timely and professional manner, ensuring high levels of customer satisfaction and loyalty. You will work closely with our internal teams to identify and escalate any issues that require additional support.
- Key Responsibilities:
- Provide excellent customer service via various communication channels
- Resolve customer inquiries and complaints in a timely and professional manner
- Work collaboratively with internal teams to identify and escalate any issues
- Meet and exceed customer satisfaction targets
Requirements:
- Qualifications:
- Bachelor's degree in a related field (e.g. business, communications, customer service)
- Fluency in French and advanced English skills
- Familiarity with iOS and/or MacOS, or comparable technology
- Great communication and problem-solving skills
- Prior customer support experience is an advantage
What We Offer:
- Competitive Salary:
- Monthly salary plus 2 extra salaries per year
- Referral Program:
- Bring your friends and receive great bonuses
- Benefits:
- Healthcare benefits and numerous other discounts
- Full training by certified instructors
- Professional growth and development opportunities
- Free online Greek language courses
- State-of-the-art premises with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
This is a unique opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. If you are passionate about delivering exceptional customer experiences, we invite you to apply for this exciting role.
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