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5 days ago
This role involves providing empathetic, accurate, and timely support to users. The ideal candidate will be able to communicate effectively in Italian (C1-C2) and English (B2), with a strong ability to analyze data and identify trends to enhance user experience.
Responsibilities:- Investigate and resolve user issues, including account support requests and reports of abusive content.
- Analyze data to enhance user experience and improve workflows.
- Enforce community standards by monitoring and addressing abuse reports.
- Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly.
- A proactive attitude with a bias toward doing what's right for the community.
- Attention to detail and a results-driven mindset.
- Ability to analyze data and identify trends to enhance workflows.
- Flexible working conditions and a vibrant workplace culture.
- Continuous training and career development opportunities.
- Opportunity to work in an international and supportive environment.
Work Schedule: Monday - Sunday 09.00 - 19.00 (8 hours per day, 5 days a week with rotative shifts)
Performance Bonus: up to EUR 200 per month
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