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5 days ago
We are seeking a motivated and service-oriented Customer Support representative to join our team.
Job Description:This role involves handling inquiries via multiple channels, assisting customers with account, payment, and technical concerns. The goal is to ensure a smooth and positive experience for every client.
Main Responsibilities:- Deliver high-quality support through various communication channels (phone, chat, email, social media)
- Guide users through account setup, login issues, payment concerns, and technical questions
- Serve as a reliable contact, especially for sports-related customer needs
- Respond to client feedback with empathy and professionalism
- Communicate clearly and effectively to build trust and customer loyalty
- Adhere to company procedures and maintain quality service standards
- Share feedback and ideas to improve customer satisfaction and support efficiency
- Fluent in Spanish (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Greek Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
- Competitive Salary: We offer attractive compensation that reflects your skills and experience
- Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
- Health and Life Insurance: Benefit from comprehensive coverage to support your well-being
- Remote Work: Enjoy the flexibility of working from home
- Relocation Package: Receive support if relocating to ensure a smooth transition
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