Czech Language Customer Service Specialist
2 days ago
Career Opportunity: We are seeking a highly skilled Czech Speaking Support Representative to join our Online Auction Team.
Job SummaryAs a key member of our team, you will be responsible for providing exceptional customer support to Czech-speaking clients regarding our online auction platform via phone, email, and chat. Your primary goal will be to ensure a seamless bidding experience for our customers, resolving any issues or complaints in a timely and efficient manner.
Responsibilities- Provide world-class customer support to Czech-speaking clients, responding to inquiries related to account management, bidding processes, and auction guidelines.
- Assist customers with account-related issues, ensuring they have a smooth and enjoyable experience on our platform.
- Collaborate with internal teams to address complex customer inquiries and resolve issues efficiently.
- Stay up-to-date on platform features, changes, and updates to provide accurate information to customers.
- Gather customer feedback to enhance service quality and improve the overall user experience.
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, preferably within online platforms or e-commerce.
- Strong communication skills with a focus on customer engagement and satisfaction.
- Detail-oriented and capable of multitasking in a dynamic environment.
- Proficient in using CRM systems and standard office software.
- Excellent problem-solving skills and ability to think critically.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons and Discounts
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