Greece Based Customer Service Representative

2 days ago


Athens, Attica, Greece beBeeCustomer Full time
Customer Advisor Opportunity in Greece

We are seeking a highly skilled Customer Advisor to join our team in Greece. As a Customer Advisor, you will play a vital role in providing excellent customer service to our clients.

Job Description:

The successful candidate will be responsible for responding to consumer inquiries and questions raised through free phone lines for customers. This will involve maintaining accurate data input of consumer inquiries, questions, and feedback on the customer services database. Additionally, the candidate will ensure client complaints are dealt with and logged in line with the company's complaints escalation policy. The ideal candidate will also ensure all support calls and emails are answered and resolved within agreed SLAs and logged appropriately. Furthermore, the successful candidate will troubleshoot through the use of open questions, support documents, and system training.

Required Skills and Qualifications:

  • High School Diploma or Higher
  • Native/Fluent Spanish
  • Good level of English, C1
  • Writing speed: 20 words per minute
  • Active Listening
  • Good Problem Solving Skills
  • Strong troubleshooting skills

Benefits:

  • 14 attractive salaries + performance bonus
  • Accommodation in a great hotel for the first two weeks
  • Accommodation support
  • Private Health Care
  • 25 days annual leave per year
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities
  • Working hours: 40h per week = is 8 hours per day / 5 days a week


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