Microsoft Customer Experience Specialist

1 week ago

Athens, Attica, Greece beBeeCustomer Full time €2,500 - €6,000

Unlock a world of opportunity as a Microsoft Customer Expert.

Job Overview
  • Native English speakers with exceptional communication skills are ideal for this role.
  • Previous sales experience, particularly in the consumer products sector, is a significant advantage.

As a Microsoft Customer Expert, you will be responsible for identifying customer needs and delivering tailored solutions. Your expertise in handling transactions, troubleshooting technical issues, and providing timely resolutions will make all the difference.

Key Responsibilities
  • Identify customers' needs and deliver appropriate solutions, including sales.
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
  • Assist customers to place an order and related issues.
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues.
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
  • Turn every customer into a happy customer.
  • Exchange ideas and solutions with your colleagues.
  • Enjoy your time in Greece.
Requirements
  • Excellent communication skills in English.
  • Sales experience with consumer products and services will be an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
  • An empathetic soul with the communication skills that match.
  • A positive and adventurous attitude.
  • A sponge that is willing to soak up all the knowledge and experience we offer.
What We Offer
  • Complete support to help you ease your relocation to Greece.
  • Competitive monthly salary + 2 extra salaries per year.
  • Refer-A-Friend: Bring your friends and receive great bonuses.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
Why Join Us

Join our dynamic team and become a part of a global organization that values diversity and inclusion. Take the first step towards advancing your career and representing one of the world's leading brands.

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