Greece Customer Support Specialist
1 day ago
Are you passionate about delivering exceptional customer experiences? We're seeking a skilled Customer Support Specialist to join our team in {location}, {country_code}.
This role involves providing top-notch support to our customers through various channels, including phone, email, chat, and social media. You'll be responsible for assisting with account-related queries, resolving payment issues, and basic technical troubleshooting while maintaining a focus on delivering a smooth and positive customer experience.
Key Responsibilities:- Deliver outstanding customer service across multiple channels
- Support users with account setup, login issues, payment concerns, and general troubleshooting
- Act as a dependable and understanding liaison, particularly for customers in the sports industry
- Address inquiries with professionalism, empathy, and a solution-driven mindset
- Foster strong customer relationships through effective, compassionate communication
- Follow internal guidelines to ensure consistent, high-quality service
- Offer feedback and suggestions to enhance customer support processes and user satisfaction
- Fluent in Danish (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Greek Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
- Competitive Salary: We offer attractive compensation that reflects your skills and experience
- Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
- Health and Life Insurance: Benefit from comprehensive coverage to support your well-being
- Remote Work: Enjoy the flexibility of working from home
- Relocation Package: Receive support if relocating to ensure a smooth transition
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