Innovative Customer Solutions Specialist
1 day ago
We are seeking a skilled and customer-focused professional to join our team as a Customer Support Specialist.
Job OverviewAs a key member of our support team, you will play a vital role in assisting customers with their queries and providing expert guidance on product usage and technical troubleshooting. You will handle incoming calls, messages, and emails from customers, responding to their questions and resolving issues in a timely and professional manner.
Key Responsibilities- Handle customer inquiries and resolve issues via phone, email, or chat
- Provide product information and training to customers on Dyson devices
- Troubleshoot technical issues and offer solutions to customer inquiries
- Process warranty claims, repairs, and replacements
- Offer product recommendations based on customer needs and preferences
- Excellent written and verbal communication skills in Italian and English
- Strong attention to detail
- Good technical troubleshooting and problem-solving skills
- Ability to handle unexpected changes and customer concerns with professionalism
- Competitive monthly salary
- Relocation support for new employees
- Full training on Dyson products and customer service techniques
- Professional growth and development opportunities
This is a fantastic opportunity to advance your career and work for a multinational company, gaining valuable experience and skills while representing one of the most innovative brands worldwide. You will be part of a company that offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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