Innovative Home Solutions Specialist
1 day ago
Dyson is a global pioneer in home technology, and we're looking for talented individuals to join our team as Customer Support Specialists. As a key member of our customer support team, you'll play a crucial role in assisting customers with their Dyson devices, responding to their questions, and providing guidance on product usage and technical troubleshooting.
What You Will Be Doing:- Handling incoming phone calls, messages, and emails from customers.
- Providing information and assistance on Dyson products, including vacuum cleaners, air purifiers, hair care tools, and more.
- Troubleshooting technical issues and offering solutions to customer inquiries.
- Processing warranty claims, repairs, and replacements.
- Offering product recommendations based on customer needs and preferences.
- Maintaining high customer satisfaction through professional and courteous communication.
- Excellent writing and verbal communication skills in German and English.
- Strong attention to detail.
- Good technical troubleshooting and problem-solving skills.
- Ability to handle unexpected changes and customer concerns with professionalism.
- Experience in customer support or technical support roles will be appreciated.
- Relocation support: Flights, accommodation & housing assistance—all at no cost to you
- Competitive monthly salary + 2 extra salaries per year.
- Referral Program: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts.
- Full training by certified instructors on Dyson products and customer service techniques.
- Professional growth and development opportunities.
- Special events, community involvement, and social responsibility initiatives.
- Free online language courses.
- State-of-the-art premises, providing a great working environment with relaxing break areas.
- Work for a Great Place to Work-Certified Company that fosters diversity and inclusion.
This is a fantastic opportunity to advance your career and work for a multinational company, gaining valuable experience and skills while representing one of the most innovative brands worldwide. Additionally, you will be part of a company that offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
Find out more about this exciting opportunity.
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