
Customer Support Specialist
2 days ago
Are you fluent in Czech and familiar with digital cameras, printers & photocopiers? This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
Job Overview- Experience Level: Junior
- Total Years Experience: 0-5 years
- Job Languages: Czech
- Job posting schema: Yes
We are looking for Customer Experts who can provide customer support for printers, photocopiers, digital cameras & other imaging products to Czech speaking customers. As a Customer Expert, you will be responsible for communicating with customers via phone, chat & e-mail, tracking and following cases to ensure they closed in an efficient and timely manner, providing and maintaining strong, professional relationships with all partners and showing empathy at all times.
Responsibilities:- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
- Turn every customer into a happy customer
- Exchange ideas and solutions with your colleagues
- Strong written and verbal skills in Czech
- Good communication skills in English
- Tech savviness
- Solution driven out of the box thinking
- An empathetic soul with the communication skills that match
- A positive and adventurous attitude
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age
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