Transportation Services Customer Support Professional
1 day ago
Job Title: Transportation Services Representative
">We are seeking a skilled and customer-focused professional to join our team as a Transportation Services Representative. As a key member of our department, you will be responsible for delivering exceptional customer service to Portuguese-speaking clients regarding transportation services.
">Responsibilities">
- ">
- Provide timely and effective support to customers through various communication channels, including phone, email, and chat.">
- Assist customers with inquiries related to bookings, travel arrangements, service details, and policies.">
- Resolve customer issues and complaints efficiently to ensure maximum customer satisfaction.">
- Maintain accurate records of customer interactions and ensure timely follow-ups on open cases.">
- Collaborate with internal teams and transportation providers to meet customer needs effectively.">
- Keep customers informed about service updates, travel regulations, and promotional offerings.">
- Gather feedback from clients to contribute to improvements in service quality and operational efficiency.">
Requirements">
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- Fluency in Portuguese and English, both written and spoken.">
- Experience in customer service or a related field, preferably within the transportation or travel industry.">
- Excellent communication and interpersonal skills with a strong focus on customer satisfaction.">
- Detail-oriented and capable of managing multiple tasks in a fast-paced environment.">
- Familiarity with CRM systems and standard office software.">
- Strong problem-solving abilities and the capability to work independently.">
- Flexibility to work varied hours, including weekends and holidays as necessary.">
Benefits">
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- Private Health Insurance">
- Training & Development">
- Performance Bonus">
- 2 Extra Salaries Per Year Fully Paid Training">
- Fully Paid Relocation Package (flight, transfer, and hotel)">
- Free Greek Lessons, discounts, and other perks">
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