Swedish Language Customer Support Specialist for Delivery Operations

2 days ago

Athens, Attica, Greece beBeeCustomerSupport Full time €40,000 - €60,000

Job Title: Swedish-speaking Customer Expert for Delivery Services

About the Role

We are seeking a highly skilled and customer-focused professional to join our team as a Swedish-speaking customer expert for delivery services. As a key member of our support team, you will be responsible for providing exceptional customer service to our restaurant partners and end-users across various channels.

Key Responsibilities
  • Handle inbound communication (calls, chats, tickets) from restaurant partners and end customers
  • Resolve queries related to orders, refunds, delivery, and platform use
  • Deliver professional and empathetic customer service support across all service channels
  • Follow provided response templates and quality standards
  • Escalate sensitive and unresolved issues where necessary
  • Perform ad-hoc tasks as required by the project
Required Skills and Qualifications
  • Excellent communication skills in Swedish
  • Fluent in English - both spoken and written communication
  • Previous experience is not required, but customer service background is a plus
  • Strong written communication and typing skills
  • Confident with PC tools and multitasking between platforms
Why Join Us?

We offer a range of benefits that make us a great place to work. These include:

  • Competitive monthly salary
  • Refer-A-Friend program
  • Healthcare benefits
  • Numerous discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events and community initiatives
  • Free online Greek language courses
  • Opportunity to work for a Great Place to Work-Certified Company

This is an excellent opportunity to advance your career and work for a multinational company. You will have the chance to develop strong experience and skills while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity and offers equal opportunities to all.

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