
Senior Customer Support Specialist
12 hours ago
This role involves working with customers to resolve issues and improve their experience. The successful candidate will have excellent communication skills and be fluent in Swedish.
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- Communicate with customers via phone, email, and chat\
- Track and follow cases to ensure efficient and timely resolution\
- Maintain high customer satisfaction by representing a major brand\
- Provide troubleshooting for mobile devices (mobile phones, tablets, etc.)\
- Assist customers with account and password management\
- Set up repairs for hardware-related issues\
- Educate customers on product usage and features\
- Escalate unresolved cases by contacting 2nd level support Interaction Experts\
- Contribute to team meetings and training sessions to stay updated on products and services\
- Main Responsibilities: Customer Support, Troubleshooting, Communication, Teamwork\
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