Microsoft Technical Support Specialist
13 hours ago
This role involves connecting customers with top brands by providing technical support and troubleshooting services.
The ideal candidate will have a solid background in computer science or IT engineering, as well as excellent communication skills in both French and English.
Key Responsibilities:
- Answer Microsoft Business Customers' inquiries and troubleshoot technical issues that they face
- Handle Microsoft Business Customers issues through collaboration, resolution, or escalation to provide a great experience
- Ensure that key stakeholders and Microsoft Business Customers are up to date on the resolution status of their issue, through effective written and verbal communication.
- Log the cases on internal systems, while getting up to date with Microsoft products & services.
- Handle and respond to Business Customer inquiries received via multiple communication channels
- Provide complex technical assistance to Business Customers; identifying and driving program efficiency across multiple billing platforms.
- Maintain solid Business relationships by handling their questions and concerns with speed and professionalism
- Investigate the root cause of an issue, provide solution and maintain high customer satisfaction
- Fluency in French
- Excellent communication skills in English
- Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
- Solid Science, Math, Engineering, or Computer science background
- 2-3 years helpdesk or system admin experience with exposure to medium to large businesses
- Experience with Microsoft Office products required
- Business Client support or service experience for B2B roles, Business Client support or service experience for B2C roles
- Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations that will solve customer problems.
- Technical knowledge and experience: Windows Operating Systems, Local and Wide-area networking, Microsoft productivity suite, Directory Services and Active Directory, administration experience in any or all of Exchange, Outlook, SharePoint, Office Applications, Skype for business and Teams.Ability to adapt and flex style according to customer personality, culture, and profile
- Acknowledged certifications like MCSE or Cisco will be considered as an advantage
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
This is a fantastic opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.
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